Job Description

Job Description

Job Description

TITLE: Workstation Tech

LOCATION: Rochester, MN (Onsite)

SCHEDULE: 7 am – 4pm Monday – Friday working on enhanced PC refresh.

PAY: $17.00 - $22.00 Hour DOE

This is the pay range that BAHAMA Consulting reasonably expects to pay someone for this position.

SUMMARY: Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed. Ensure equipment is labeled according to specifications.

RESPONSIBILITIES:

• Researches, verifies, and documents device specifications according to purchase order and standards.
• Works in conjunction with service and business units to relocate equipment as requested by departments.
• Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.
• Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.).
• Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.
• Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
• Collaborate with other IT Infrastructure areas to manage parts inventory.
• Evaluates and processes equipment according to IT Security policy and guidelines.

EDUCATION & EXPERIENCE:

• High School Diploma and 2 years professional customer service experience supporting PC, Macintosh, desktop computing hardware and peripheral equipment - skills must include knowledge of Operating Systems and configuration, hardware configuration and software installation.
• (OR) Associate’s degree
• (OR) two years Technical School training in Computers, Technology, Electronics or a related field.

Benefits: Medical, Dental, Vision, HSA, Employee Assistance Program (EAP), STD, LTD, Life and 401(K)

BAHAMA Consulting is an equal opportunity employer. If you need accommodation for any part of the application and hiring process or have any questions, please contact HR.

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