Job Title: Work From Home Reservation Agent
Location: Remote/Home-Based
Key Responsibilities:
Reservation Management: Assist clients in booking flights, accommodations, transportation, and other travel-related services, utilizing our booking systems and platforms.
Customer Service: Provide exceptional customer service to clients, addressing inquiries, resolving issues, and offering recommendations to enhance their travel experiences.
Sales Support: Promote additional services, upgrades, and amenities to clients to maximize sales opportunities and meet revenue targets.
Product Knowledge: Stay informed about destination information, travel trends, and industry updates to provide accurate and up-to-date advice to clients.
Documentation: Ensure accurate and thorough documentation of reservations, including confirming details, processing payments, and issuing tickets or vouchers.
Communication: Maintain clear and effective communication with clients, colleagues, and travel suppliers via phone, email, and other communication channels.
Problem-Solving: Handle any booking-related issues or concerns promptly and professionally, striving to exceed client expectations and resolve challenges effectively.
Qualifications:
Benefits:
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