Job Description
Job Title: Salesforce Business Analyst
Location: Dallas, TX and Houston, TX
*This is a Hybrid position, must be okay coming into office*
Get to Know Us: CG Infinity, Inc. is a software consulting firm that was founded in 1998. We offer solutions that are tailored to the needs of each individual client that we work with instead of offering standard, run-of-the-mill solutions to everyone. We work closely with our clients throughout the entire process and offer solutions for a myriad of challenges.
Our Culture: Our people-first approach to technology offers best-in-class service and success rates. Here are some of the main services that we offer at CG Infinity: Salesforce Implementations, Customer Experience & CRM, Application Development & Integration, Production Support & QA, and Data Analytics & AI.
Summary of Position: The Salesforce Business Analyst is an integral part of the Membership team. While working in a fast-paced and dynamic work environment, this person is responsible for leveraging data to help management make smarter, data-backed business decisions. They will need to have exceptional communication skills. They are responsible for the integrity of the organization's data, developing data entry standards and governance, and getting data in and out of the system. The Salesforce Business Analyst must maintain a thorough understanding of the association management system (Salesforce) and data.
What You'll be Doing: •Serve as an integrator between business needs and technology solutions
•Support tasks and portions of the project scope on engagements related but not limited to Systems Implementation, Operations & Maintenance and Helpdesk Operations.
•Responsible for training staff on how to keep data clean and consistent.
•Develop reports, dashboards, and processes to continuously monitor data quality and integrity, and to support the business needs.
•Create and enforce reporting standards.
•Proactively identify and implement data and process improvements that meet business requirements.
•Retrieve and analyze data using Excel, Salesforce, and other data management/BI systems.
•Hands on data mining and analysis in support of the work of all teams across the organization.
•Select and manage the training of project teams, assigning clear roles and responsibilities, providing effective supervision and managing performance
•Ensures projects deliver specified results and meet quality expectations
•Oversees development of a monitoring and evaluation plan for the successive phases of the project to capture project performance and results.
Qualifications: •Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
•Must be proficient in Salesforce.
•Excellent computer proficiency (MS Office - Word, Excel and Outlook).
•Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
•Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
•At least a Bachelor's degree in a relevant field from an accredited university with at least 6 years of experience in a leadership position managing IT development programs, and managing Salesforce projects.
What Can We Offer You? CG Infinity, Inc. offers an exceptionally strong benefits package that compares favorably with those offered by Fortune 500 companies. CG Infinity, Inc. has teamed with a highly regarded ASO, to ensure a great choice for our benefits package.
CG Infinity, Inc. employees have the flexibility to select benefits based on such factors as their personal preference, family situation, and financial objectives, along with our voluntary packages, such as additional Life as well as FSAs.
CG Infinity, Inc. also offers an excellent 401k plan. Upon eligibility, CG Infinity, Inc. contributes an employer match of 100% of the first three percent and 50% of the fourth and fifth percent. All employees enrolled in the 401k retirement plan are 100% vested immediately.
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