Job Description

Job Description

Job Description

Learn what its like to work in the insurance industry. Zhina Zhou Farmers Insurance in Ontario, California, is looking for a detailed and organized individual with excellent time management skills to join our team as a Part-Time Office assistant. You will be responsible for supporting our team in delivering an exceptional customer service experience to our clients. If you are a motivated individual looking to jumpstart your career, the insurance industry is the perfect place to begin, offering endless opportunities for growth and financial success. A pply today!

Annual Base Salary + Bonus Opportunities

Mon-Fri Schedule

Career Growth Opportunities

Flexible Schedule

Appreciation Lunches

Home and Work Life Balance

Family Friendly

• Document each customer contact in eAgent.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Provide exceptional customer service and support.
• Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
• Provides on-going support to insurance clients as needed.
• Handle customer renewals.

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Professional phone etiquette.
• Follow through and exceed current and prospective client expectations.
• Works well with other employees and is a team player with a positive attitude.
• Strong communication skills, both oral and written.
• Bilingual, fluent in both English and Chinese is preferred.
• Enthusiasm, optimism, and a willingness to see the good in every situation.

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