Analyst, Critical National Infrastructure Job at National Grid, Syracuse, NY

TEZtS3BWM0xTbDZzRUJqTkFvWXZIWldDRnc9PQ==
  • National Grid
  • Syracuse, NY

Job Description

About us Here at National Grid, we connect homes and businesses to power, making sure supply and demand match each other. We make sure the lights are on in schools, operating theatres, and sporting arenas; we’re thousands of people working on behalf of millions of people. And whatever your role, wherever you work with us, you’ll help us hit stretching targets and achieve our far-reaching goal: to secure, clean energy that supports our world far into the future. Here, you will be at the heart of energy. At National Grid, we work towards the highest standards in everything we do, including how we support, value, and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organization, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. At National Grid, we light up the world by harnessing the unique strengths of our people. Join us as an Analyst of Critical National Infrastructure to be part of a team that's driving forward the energy transition, creating a brighter, more sustainable future for all. Unleash your superpower and bring energy to life. National Grid is hiring an Analyst of Critical National Infrastructure. This role is 100% onsite at our Syracuse, NY office. This role is for 2nd shift Wednesday to Saturdays 1PM-12AM 4 days a week. There is a shift differential also for 2nd and 3rd. Job Purpose The UTOC Analyst position within UTOC (Unified Technology Operations Center) Team is the first point of contact related to network health management. The person in this position is required to work in a team environment, under limited supervision and reports to the UTOC Manager. Due to the nature of UTOC’s 24x7 support business, the Engineer 1 will be on site for network surveillance and event management. UTOC Team provides communication, information, and resolution on all network related events to management and our internal customers. As the first point of event management; the UTOC Engineer 1’s goal is to provide an efficient and effective response to Network issues via triage, escalation, resolution, and follow-up. Previous experience in a NOC environment highly valued, but not required. Key Accountabilities Ability to prioritize alarms and incidents to fulfil SLA commitments. Deliver proactive technology monitoring and implement corrective action to ensure optimal performance. Provide diagnostics and technical updates on incidents to other members of the operations and engineering teams and senior management. Identify opportunities to improve processes and sponsor the introduction of system changes to improve efficiency. Work well within our UTOC team and can work shift pattern. Proactively monitor technology solutions to ensure events are captured and resolved before they become an incident. Liaise with all relevant departments to undertake emergency fault diagnostics to resolution in the event of a major service outage. Escalate issues to Senior Staff/Shift Lead/Manager. Perform incident documentation by creating tickets, including selection of the affected party, prioritization of the incident, and a brief description. Update internal customers and management regarding the status of their inquiries or issues. Research and resolve issues such as documentation requests, repeat issues, customer follow-up as appropriate, recommend any process improvements and provide shift turn over status. Coordinate and route incidents, calls and tickets as the front line to UTOC’s technical support staff. Monitor the alarm activity through the Network Management - monitoring system. Track incidents to verify that response times and availability requirements established in the SLA are met. Create and update tickets with 100% accuracy, following established procedures. Execute projects given by Management. Personal Training and Career development. Qualifications • Requires a minimum of 2 years of network surveillance experience or degree in related fields of study.

  • Exceptional written and oral communication skills.
  • Must be able to document issues with a high level of accuracy and attention to detail.
  • Ability to multitask in a fast paced and demanding environment.
  • Working knowledge of TCP/IP, subnetting and the OSI network model.
Your Rewards Rewarding work and a collaborative, team-oriented culture are just the beginning. Review our digital benefit guide at ngbenefitslivebrighter.com for full details and descriptions. More Information #LI-RK1 Salary: $70k - $90k a year This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team. #J-18808-Ljbffr National Grid

Job Tags

Home office, Flexible hours, Shift work, Night shift, Saturday, Afternoon shift,

Similar Jobs

Oakland University

Special Instructor of Biological Sciences - Vertebrate Zoology & Animal Behavior | Oakland University Job at Oakland University

 ...Job Description Summary: The Department of Biological Sciences at Oakland University invites applicants for a full-time faculty position in the area of Vertebrate Zoology & Animal Behavior to be filled by August 15, 2025. The appointment, as a Special Instructor, is... 

Jobot

Estimator Job at Jobot

 ...the "Apply" buttonand sending us your resume. Salary: $85,000 - $150,000 per year A bit about us: We are looking for an Estimator for our Fort Lauderdale office with experience in general commercial construction or large industrial projects. Experience should... 

Farm Job Search

Dairy Farm Herdsman Job at Farm Job Search

 ...Dairy Farm Herdsman (6561) Location: Circleville, Ohio JobNumber: 6561 Primary responsibilities are taking care of the cows and ensuring their wellbeing. 1. Identifying sick cows and finding a proper treatment plan. 2. Calving assistance, tagging calves, and... 

Get It - Healthcare

LPN/RN Medical Record Reviewer - Remote | WFH Job at Get It - Healthcare

 ...and detail-oriented Medical Record Reviewer to join our team. This remote position offers flexible working hours and the opportunity to...  ...manage your schedule. Candidates must be licensed nurses (LPN or RN), with a preference for those with a bachelor's degree. Key Responsibilities... 

UNSW

Post - research fellow Job at UNSW

 ...-ranking faculty and a global leader in law and criminology education and research, setting the pace in Australia for 50 years. We ranked 12th...  ...and experience in exploring the interactions between law and policy, along with the ability to conduct independent research, including...